Questions

ORDER HERE: http://www.xsan.tv/members/register/

Android Devices and Flash

XSAN will work on most Android Devices. If video does not load please click on the lower left of the page "Video Not Playing."

Broadcast is Slow, Etc

Make sure that you don't have any other browser tabs or windows open, and try not to have any other applications running on your computer.

We suggest a consistent Download Connection Speed of 1.5 Mb/s (1500 Kbps). You can test your connection speed at www.speedtest.net

Can I share Accounts?

One viewer per purchase, per account, per device. You are allowed 1 IP. If you attempt to share your account the system will kick you out.

Can I Watch on Satellite (DIRECTV or Dish)?

XSAN is for internet connected devices (PC, Laptop, Tablet, & Mobile Phones) only. We are not on any satellite provider.

Can I watch the Broadcast After?

REPLAY is offered for all of our subscription packages. Depending on the account you purchase you will have access to the entire digital archives of XSAN! Like what you see when your subscription runs out then renew.

Charged for the wrong Subscription?

This does not happen in the system, it is by accident. The user will click the selection BELOW the actual package they want and it will cause them to subscribe to the wrong thing and possibly pay more. Email sales@xsan.tv and we will fix it for you.

Commercial Use

We do not allow commercial use of our Pay Per View Broadcasts. While we understand and appreciate the interest in utilizing our shows to attract patrons we do not allow or license our content at this time. All accounts will be suspended if known commercial usage is taking place.

Devices Tested

We have personally tested the following devices. We do not guarantee they will work for your device and only offer our experience as a guide.

Internet Browsers: PC/Windows: Google Chrome, Mozilla Firefox, Internet Explorer (All Recent Versions) - Yes

Internet Browsers Mac/Apple: Google Chrome, Mozilla Firefox, Safari - Yes

iPad: 2, 3, 4, 5, Mini - Yes

iPhone: 3, 4, 4S, 5, 5C, 5S - Yes

Apple TV: Yes

Android Tablets: Google Nexus, Nexus 7, Galaxy Tab 10.1 - Yes

Android Phones: Samsung Galaxy Note 2 & 3, Galaxy S3 & S4, Galaxy S4 Mini, Stratosphere, Galaxy Grand, Galaxy Nexus, Motorola Droid, Motorola Droid X, Motorola Droid 3, HTC Droid - Yes

HTC Sense, Motorola Droid Razr, Motorola Droid Razr Maxx, Droid Pro, LG Enact, Concord, Motorola Electrify - No

Kindle: Fire, Fire HD, Fire HDX - Yes

Chromebook: Samsung - Yes

Gaming: PS3, PS4, XBOX 360, XBOX One, Wii - No

Smart TV: No Tested Items

Windows Tablet/Mobile: Surface - Yes, HTC windows Live - No

Does the Live Broadcast work on Mobile or Tablet?

At this time we cannot guarantee the live stream will work on all devices. It should work on most Android based mobile phones and iOS (Apple) devices such as the iPhone or iPad. We will do our best to bring you the action via smartphones and tablets but please be aware that the lack of hardware, processing power, and consistent internet connection on these devices can create a less then desirable viewing experience.

DVD

We no longer produce event DVDs.

Flash Player

If you are watching via a web browser always make sure to have the latest edition of Flash installed. Here is the link: http://get.adobe.com/flashplayer/

How can I SUBSCRIBE?

Head on over to REGISTER and choose your subscription!

How do I Order?

Purchase at our REGISTER page, select the show you would like to purchase, create or enter your account info, and purchase with a Credit Card.

How is the LIVE BROADCAST Quality? Features?

Superb. The XSAN team is known for high quality broadcasts, shot in HD, streamed in HQ, with unparalleled graphics packages, segments, interviews, multiple cameras, live timing within the broadcast, chat rooms, social integration, and much more. The XSAN team works year-round in various forms of motorsports tweaking production, learning, and applying the latest technology to a virtual "at-track" experience in the comfort of your own home.

How much is an XSAN Subscription?

To see our current rates and offers view: http://www.xsan.tv/members/register/ Due to broadcast agreements and revenue sharing we no longer offer 6 Month or 1 Year subscriptions. All shows are "a la carte" and will have different price points depending on the promoter agreement.

Internet Speed / Connection

We suggest an internet speed of at least 1.5 Mb/s (megabytes per second) DOWN. Speeds much faster are recommended. To test your internet speed go to: www.speedtest.net

Here is an example of a Speed Test. As you can see the Download Speed is 6.13 Mb/s. Even with a pretty decent speed they would rate this as a D+.

2712731340

iPhone/iPad Bookmark Make Mobile App

Bring up www.xsan.tv in the Safari browser on your iOS device. Click the > on the bottom middle of the screen. Click "Add to Home Screen." BOOM, You have a mobile app!

ios

Is it SECURE?

Yes. Subscription payments are secured using SSL Javascript tunnel. Payments are handled by the browser and sent through a secure JavaScript tunnel directly to Stripe, our payment provider of choice. We do not store, process or transmit your credit card data or personal information. Learn more about Stripe security here: https://stripe.com/help/security

Live Broadcasts Guaranteed?

Live Broadcasts are not guaranteed. If the event rains out or is canceled for any reason before any of the feature events start we will refund daily passes only. If for any reason we have connection issue we will not broadcast. If no LIVE we will cancel the event. XSAN reserves the right to cancel any event, at any time, for any reason. While we do our best to keep our schedule as posted there will be times that an event will be canceled due to Weather, Lack of Interest/Pre Sale, Weather, Staffing, Act of God, or Force Majeure.

Multiple Subscriptions & Replay

An account is not allowed to have multiple subscriptions at one time. For instance, if you purchase another race it will "take over" your account and not allow access to the other purchased package. Our system only allows one race, per email, per day. If you want to watch multiple races your would need different email accounts. REPLAY would work much the same. If you buy another account before your days are up the account would start at the number of days from your recent purchase.

Programs Running

If possible do not run other programs or apps while trying to watch a broadcast. The more programs that are run the less resources the computer will have to watch the show. If Anti Virus is running it would probably be best to close it. On a Windows PC right click on all icons on the bottom left of the screen and select Exit.

Rainout/Refund Policy?

Due to the nature of our events we utilize a rainout policy that will refund single day tickets ONLY if the event is canceled. If the track considers it a complete show, we consider it complete. If a Feature Race starts on the track XSAN considers it a complete show. If postponed your purchase will be applicable to view on the rescheduled time. On multiple day events one day can be canceled with no refund on the package for every three days. If more then one day of three days is canceled due to weather a pro-rated refund would be established on a case-by-case basis. All other viewing issues are based on the situation and user. - Policy Updated 3/14/14

Replay is Slow

Click the pause button and let the video load. If you have a slower connection it will takes longer to load and stop/stutter.

Replay. When will it be up?

Within 24 Hours of the event finish on each respective day.

Search Videos

Looking for a certain video? Enter what you are looking for into the Search bar on the top of the site or on the bottom right!

search

Subscription Expired. Can I get a new subscription?

Yes. Log in and select a new package at: http://www.xsan.tv/members/register

Theft

If you use our stream for profit or re-produce (screen capture, save stream, etc) and re-broadcast on another site or service we will shut down your account and ban you, request you are pulled from your internet service provider (of which 99% of will pull and ban you), we will find out who you are, and we will press charges to the fullest extent of the law in your state and county. If you do this you are stealing copyrighted work. We do not take it lightly.

Watch on TV with HDMI

Have a Laptop with HDMI? Connect it to any flat screen TV with an HDMI port and watch on the big screen! Here is a tutorial from YouTube that explains how-to do it!

Web Browser PC

Make sure to have the most up to date web browser installed on your device. We suggest Google Chrome or Mozilla Firefox for the best viewing experience.

Download Links

Google Chrome https://www.google.com/intl/en/chrome/browser/
Mozilla Firefox http://www.mozilla.org/en-US/firefox/new/
Safari http://www.apple.com/safari/
Internet Explorer http://windows.microsoft.com/en-us/internet-explorer/download-ie

What does an XSAN account get you?

Some of the best footage in all of racing! Over 100 LIVE broadcasts during the year with REPLAY not long after.

Windows Open

If you have multiple windows or tabs open on your Computer or Device please close them. Doing so will make sure you are not using resources that the device can draw from in order to have a seamless broadcast.

Wireless

We do not recommend watching via a Wireless connection. If you do make sure that the connection going into the router is strong and you are as close to the router as possible. Distance will decrease your speed and you will have a bad experience with the live broadcasts.

YouTube/Facebook Requests

We do not take requests for edited segments to be placed on YouTube and Facebook. We select random races and interviews to post as needed. If you are a race team, sanction, or sponsor we can pull footage, if requested, for a fee. Email sales@xsan.tv for more info.